Handling Objections

Vocabulary and expressions for responding to client objections and concerns calmly and logically.

N2 Topic-Based Conversation — Sales, Client Relations & Proposals · All lessons · All courses

Vocabulary

  • 反論(はんろん) (反論): objection
  • 懸念(けねん) (懸念): concern
  • 事例(じれい) (事例): case study, example
  • 理解(りかい) (理解): understanding
  • 冷静(れいせい) (冷静): calm, composure
  • 共感(きょうかん) (共感): empathy
  • 原因(げんいん) (原因): cause, reason
  • 解決策(かいけつさく) (解決策): solution
  • 再提案(さいていあん) (再提案): re-proposal
  • 優先度(ゆうせんど) (優先度): priority level
  • 検証(けんしょう) (検証): verification
  • 柔軟(じゅうなん) (柔軟): flexible
  • 妥協点(だきょうてん) (妥協点): point of compromise
  • 不安(ふあん) (不安): anxiety, worry

In-lesson practice

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Frequently asked questions

What does 「反論(はんろん)」 mean in this lesson?
objection
What does 「懸念(けねん)」 mean in this lesson?
concern
What does 「事例(じれい)」 mean in this lesson?
case study, example
What does 「理解(りかい)」 mean in this lesson?
understanding
What does 「冷静(れいせい)」 mean in this lesson?
calm, composure
What does 「共感(きょうかん)」 mean in this lesson?
empathy
What does 「原因(げんいん)」 mean in this lesson?
cause, reason
What does 「解決策(かいけつさく)」 mean in this lesson?
solution
What does 「再提案(さいていあん)」 mean in this lesson?
re-proposal
What does 「優先度(ゆうせんど)」 mean in this lesson?
priority level
What does 「検証(けんしょう)」 mean in this lesson?
verification
What does 「柔軟(じゅうなん)」 mean in this lesson?
flexible
What does 「妥協点(だきょうてん)」 mean in this lesson?
point of compromise
What does 「不安(ふあん)」 mean in this lesson?
anxiety, worry
譲歩しながら懸念を示す表現はどれか。
This pattern admits and raises concern.
原因の重要性を強調する表現はどれか。
This pattern stresses cause.
反論を広く見る表現はどれか。
This pattern broadens perspective.
反論を受けた時にまず示すべき態度は何か。
The reading stresses empathy.
説明を効果的に進める方法は何か。
The reading recommends focusing.
最終的に目指すべきは何か。
The passage concludes with compromise.