Customers and Stakeholders
Learn vocabulary and expressions for communicating with customers and stakeholders, ensuring fairness, and rebuilding trust.
N1 Topic-Based Conversation — Crisis Management & Media Response · All lessons · All courses
Vocabulary
- 顧客（こきゃく） (顧客): customer
- 関係者（かんけいしゃ） (関係者): stakeholder or party concerned
- 取引先（とりひきさき） (取引先): business partner or client company
- 投資家（とうしか） (投資家): investor
- 株主（かぶぬし） (株主): shareholder
- 従業員（じゅうぎょういん） (従業員): employee
- 告知（こくち） (告知): notice or announcement to users
- 補償（ほしょう） (補償): compensation
- 謝意（しゃい） (謝意): gratitude or thanks
- 問い合わせ（といあわせ） (問い合わせ): inquiry
- 誠意（せいい） (誠意): sincerity
- 信頼回復（しんらいかいふく） (信頼回復): restoring trust
- 公平（こうへい） (公平): fairness
- 個別対応（こべつたいおう） (個別対応): individualized response
In-lesson practice
- Customers and Stakeholders — Exercises (6 questions)
Related JLPT N1 quizzes
- JLPT N1 – Listening Exercise 28 (4 questions)
- JLPT N1 – Listening Exercise 27 (6 questions)
- JLPT N1 – Listening Exercise 26 (5 questions)
- JLPT N1 – Listening Exercise 25 (5 questions)
- JLPT N1 – Listening Exercise 24 (5 questions)
- JLPT N1 – Listening Exercise 23 (5 questions)
- JLPT N1 – Listening Exercise 22 (5 questions)
- JLPT N1 – Listening Exercise 21 (4 questions)
- JLPT N1 – Listening Exercise 20 (5 questions)
- JLPT N1 – Listening Exercise 19 (6 questions)
- JLPT N1 – Listening Exercise 18 (5 questions)
- JLPT N1 – Listening Exercise 17 (5 questions)
Frequently asked questions
- What does 「顧客（こきゃく）」 mean in this lesson?
- customer
- What does 「関係者（かんけいしゃ）」 mean in this lesson?
- stakeholder or party concerned
- What does 「取引先（とりひきさき）」 mean in this lesson?
- business partner or client company
- What does 「投資家（とうしか）」 mean in this lesson?
- investor
- What does 「株主（かぶぬし）」 mean in this lesson?
- shareholder
- What does 「従業員（じゅうぎょういん）」 mean in this lesson?
- employee
- What does 「告知（こくち）」 mean in this lesson?
- notice or announcement to users
- What does 「補償（ほしょう）」 mean in this lesson?
- compensation
- What does 「謝意（しゃい）」 mean in this lesson?
- gratitude or thanks
- What does 「問い合わせ（といあわせ）」 mean in this lesson?
- inquiry
- What does 「誠意（せいい）」 mean in this lesson?
- sincerity
- What does 「信頼回復（しんらいかいふく）」 mean in this lesson?
- restoring trust
- What does 「公平（こうへい）」 mean in this lesson?
- fairness
- What does 「個別対応（こべつたいおう）」 mean in this lesson?
- individualized response
- 顧客（ ）誠意を示す。
- 〜に対して indicates the target.
- 現状（ ）対応を決める。
- 〜に基づいて means based on.
- 取引規模（ ）補償を検討する。
- 〜にかかわらず means regardless of.
- 関係者対応で重視すべき対応はどれか。
- The reading stresses prompt and fair information provision.
- 補償の原則として本文が示すものはどれか。
- The reading emphasizes fairness regardless of size.
- 信頼再構築のために必要なものはどれか。
- The reading mentions gratitude and accountability.