Returns and Exchanges
Handle customer requests to return or exchange items, and apologize politely.
N5 Supermarket Job Japanese Conversation · All lessons · All courses
Vocabulary
- 返品（へんぴん） (返品): return (of goods)
- 交換（こうかん） (交換): exchange
- 壊れる（こわれる） (壊れる): to be broken
- 間違える（まちがえる） (間違える): to make a mistake
- 設定（もうしわけ） (申し訳): I'm terribly sorry (formal apology)
- 確認する（かくにんする） (確認する): to confirm, check
- 返金（へんきん） (返金): refund
- 不良品（ふりょうひん） (不良品): defective item
In-lesson practice
- Returns and Exchanges — Exercises (4 questions)
Related JLPT N5 quizzes
- JLPT N5 – Listening Exercise 38 (5 questions)
- JLPT N5 – Listening Exercise 37 (7 questions)
- JLPT N5 – Listening Exercise 36 (5 questions)
- JLPT N5 – Listening Exercise 35 (5 questions)
- JLPT N5 – Listening Exercise 34 (5 questions)
- JLPT N5 – Listening Exercise 33 (5 questions)
- JLPT N5 – Listening Exercise 32 (5 questions)
- JLPT N5 – Listening Exercise 31 (5 questions)
- JLPT N5 – Listening Exercise 30 (5 questions)
- JLPT N5 – Listening Exercise 29 (7 questions)
- JLPT N5 – Listening Exercise 28 (5 questions)
- JLPT N5 – Listening Exercise 27 (5 questions)
Frequently asked questions
- What does 「返品（へんぴん）」 mean in this lesson?
- return (of goods)
- What does 「交換（こうかん）」 mean in this lesson?
- exchange
- What does 「壊れる（こわれる）」 mean in this lesson?
- to be broken
- What does 「間違える（まちがえる）」 mean in this lesson?
- to make a mistake
- What does 「設定（もうしわけ）」 mean in this lesson?
- I'm terribly sorry (formal apology)
- What does 「確認する（かくにんする）」 mean in this lesson?
- to confirm, check
- What does 「返金（へんきん）」 mean in this lesson?
- refund
- What does 「不良品（ふりょうひん）」 mean in this lesson?
- defective item
- この商品を返品し＿＿＿。 (I would like to return this item.)
- ます-stem + たいです expresses what the speaker wants to do.
- How do you say 'you can exchange it'?
- Dictionary form + ことができます expresses possibility.
- 間違え＿＿＿＿＿。 (Sorry for the mistake.)
- て-form + すみません is a polite apology.
- What does 返金 mean?
- 返金 means a refund.