Handling Light Complaints
Apologize sincerely, check the facts with the kitchen, replace a dish, and report problems to the person in charge.
N4 Topic-Based Conversation — Restaurant & Izakaya Job · All lessons · All courses
Vocabulary
- クレーム (クレーム): complaint
- 申し訳ございません（もうしわけございません） (申し訳ございません): I am very sorry
- 確かめる（たしかめる） (確かめる): to check, to confirm
- お取り替え（おとりかえ） (お取り替え): replacement
- 冷める（さめる） (冷める): to get cold
- 汚れ（よごれ） (汚れ): dirt, stain
- 異物（いぶつ） (異物): foreign object
- 髪の毛（かみのけ） (髪の毛): hair
- 遅い（おそい） (遅い): late, slow
- 責任者（せきにんしゃ） (責任者): person in charge
- 報告（ほうこく） (報告): report
- 謝る（あやまる） (謝る): to apologize
- 改善（かいぜん） (改善): improvement
- 交換（こうかん） (交換): exchange
In-lesson practice
- Handling Light Complaints — Exercises (6 questions)
Related JLPT N4 quizzes
- JLPT N4 – Listening Exercise 53 (5 questions)
- JLPT N4 – Listening Exercise 52 (5 questions)
- JLPT N4 – Listening Exercise 51 (5 questions)
- JLPT N4 – Listening Exercise 50 (7 questions)
- JLPT N4 – Listening Exercise 49 (7 questions)
- JLPT N4 – Listening Exercise 48 (5 questions)
- JLPT N4 – Listening Exercise 44 (5 questions)
- JLPT N4 – Listening Exercise 45 (5 questions)
- JLPT N4 – Listening Exercise 46 (5 questions)
- JLPT N4 – Listening Exercise 47 (5 questions)
- JLPT N4 – Listening Exercise 43 (5 questions)
- JLPT N4 – Listening Exercise 42 (5 questions)
Frequently asked questions
- What does 「クレーム」 mean in this lesson?
- complaint
- What does 「申し訳ございません（もうしわけございません）」 mean in this lesson?
- I am very sorry
- What does 「確かめる（たしかめる）」 mean in this lesson?
- to check, to confirm
- What does 「お取り替え（おとりかえ）」 mean in this lesson?
- replacement
- What does 「冷める（さめる）」 mean in this lesson?
- to get cold
- What does 「汚れ（よごれ）」 mean in this lesson?
- dirt, stain
- What does 「異物（いぶつ）」 mean in this lesson?
- foreign object
- What does 「髪の毛（かみのけ）」 mean in this lesson?
- hair
- What does 「遅い（おそい）」 mean in this lesson?
- late, slow
- What does 「責任者（せきにんしゃ）」 mean in this lesson?
- person in charge
- What does 「報告（ほうこく）」 mean in this lesson?
- report
- What does 「謝る（あやまる）」 mean in this lesson?
- to apologize
- What does 「改善（かいぜん）」 mean in this lesson?
- improvement
- What does 「交換（こうかん）」 mean in this lesson?
- exchange
- 料理が冷め（ ）いました。
- 〜てしまいました dùng khi thừa nhận sự cố ngoài mong muốn.
- 厨房で間違えた（ ）ません。
- 〜かもしれません diễn tả phỏng đoán chưa chắc chắn.
- 今後はこのようなことがない（ ）いたします。
- 〜ようにいたします là cam kết cải thiện một cách lịch sự.
- クレームを受けたとき、最初にすることは何ですか。
- Bài đọc nói bước đầu tiên là xin lỗi chân thành.
- 「異物」の意味として正しいものはどれですか。
- 異物 là vật lạ không được có trong món ăn.
- クレーム対応として最も適切な言い方はどれですか。
- Cần xin lỗi trước và xác nhận sự việc, không đổ lỗi.