Answering and Transferring Calls
Answer a business call politely, confirm the caller's name and company, and transfer the call or offer to call back.
N3 Topic-Based Conversation — Business Email & Phone Etiquette · All lessons · All courses
Vocabulary
- 取り次ぐ（とりつぐ） (取り次ぐ): to connect a call, to pass on (a message)
- 電話に出る（でんわにでる） (電話に出る): to answer the phone
- 担当者（たんとうしゃ） (担当者): person in charge
- 席を外す（せきをはずす） (席を外す): to step away from one's desk
- 少々お待ちください（しょうしょうおまちください） (少々お待ちください): please wait a moment (polite)
- 復唱（ふくしょう） (復唱): repeating back (to confirm)
- お名前（おなまえ） (お名前): name (polite)
- 会社名（かいしゃめい） (会社名): company name
- 用件（ようけん） (用件): matter, business (of a call)
- 内線（ないせん） (内線): extension (phone)
- 保留（ほりゅう） (保留): holding (a call), pending
- 伝える（つたえる） (伝える): to convey, to pass on
- 申し上げる（もうしあげる） (申し上げる): to say, to tell (humble)
- 失礼ですが（しつれいですが） (失礼ですが): excuse me, but (polite)
Kanji
In-lesson practice
- Answering and Transferring Calls — Exercises (6 questions)
Related JLPT N3 quizzes
- JLPT N3 – Kanji Exercise 31 (10 questions)
- JLPT N3 – Kanji Exercise 30 (10 questions)
- JLPT N3 – Kanji Exercise 29 (10 questions)
- JLPT N3 – Kanji Exercise 28 (10 questions)
- JLPT N3 – Kanji Exercise 27 (10 questions)
- JLPT N3 – Kanji Exercise 26 (9 questions)
- JLPT N3 – Kanji Exercise 25 (10 questions)
- JLPT N3 – Kanji Exercise 24 (10 questions)
- JLPT N3 – Kanji Exercise 23 (10 questions)
- JLPT N3 – Kanji Exercise 22 (10 questions)
- JLPT N3 – Kanji Exercise 21 (10 questions)
- JLPT N3 – Kanji Exercise 20 (10 questions)
Frequently asked questions
- What does 「取り次ぐ（とりつぐ）」 mean in this lesson?
- to connect a call, to pass on (a message)
- What does 「電話に出る（でんわにでる）」 mean in this lesson?
- to answer the phone
- What does 「担当者（たんとうしゃ）」 mean in this lesson?
- person in charge
- What does 「席を外す（せきをはずす）」 mean in this lesson?
- to step away from one's desk
- What does 「少々お待ちください（しょうしょうおまちください）」 mean in this lesson?
- please wait a moment (polite)
- What does 「復唱（ふくしょう）」 mean in this lesson?
- repeating back (to confirm)
- What does 「お名前（おなまえ）」 mean in this lesson?
- name (polite)
- What does 「会社名（かいしゃめい）」 mean in this lesson?
- company name
- What does 「用件（ようけん）」 mean in this lesson?
- matter, business (of a call)
- What does 「内線（ないせん）」 mean in this lesson?
- extension (phone)
- What does 「保留（ほりゅう）」 mean in this lesson?
- holding (a call), pending
- What does 「伝える（つたえる）」 mean in this lesson?
- to convey, to pass on
- What does 「申し上げる（もうしあげる）」 mean in this lesson?
- to say, to tell (humble)
- What does 「失礼ですが（しつれいですが）」 mean in this lesson?
- excuse me, but (polite)
- What is the meaning of kanji 「取」 (と)?
- take (取り次ぐ)
- What is the meaning of kanji 「次」 (つ)?
- next (取り次ぐ)
- What is the meaning of kanji 「担」 (たん)?
- bear, carry (担当)
- What is the meaning of kanji 「当」 (とう)?
- hit, correspond (担当)
- What is the meaning of kanji 「席」 (せき)?
- seat
- What is the meaning of kanji 「復」 (ふく)?
- repeat, restore (復唱)
- What is the meaning of kanji 「唱」 (しょう)?
- chant, recite (復唱)
- What is the meaning of kanji 「留」 (りゅう)?
- stay, keep (保留)
- 田中様（ ）いらっしゃいますか。
- Xác nhận danh tính khách dùng「〜でいらっしゃいますか」.
- 株式会社ABCのマリア（ ）申します。
- Tự giới thiệu tên khiêm nhường:「〜と申します」.